Connecting Communities: Grab Officially Launches On-Demand Transport and Delivery Services in Bohol

Grab enhances mobility and delivery experiences for locals and tourists with GrabCar and GrabFood, while creating sustainable livelihood opportunities for communities.

BOHOL, PHILIPPINES, 16 December 2024 — Grab Philippines has officially launched its flagship on-demand services, GrabCar and GrabFood, in Bohol — bringing safer and transparent transportation as well as offering more convenient delivery options to residents and tourists alike. Grab services cover a wide area, catering to the needs of residents in Tagbilaran City, as well as the municipalities of Dauis and Panglao.

The launch marks Grab’s commitment to enhancing the daily lives of passengers and consumers while fostering a thriving community of local drivers, riders, and merchants. By integrating into Bohol’s vibrant ecosystem, Grab not only provides seamless connectivity but also generates sustainable livelihood opportunities for micro, small, and medium enterprises (MSMEs) and individual service providers.

Safe, Transparent, and Reliable Transport with GrabCar

At the core of Grab’s Bohol operations is GrabCar, which offers a safe, reliable, and transparent ride experience. Key features include upfront fare estimates, detailed charge breakdowns, and stringent safety measures. Drivers undergo rigorous screening and strict compliance, ensuring high standards of service and security.

The app’s safety features includes:

Share Your Ride: Enables passengers to share live tracking of their location with loved ones.
Trip Monitoring: Tracks unplanned stops or deviations, allowing Grab to promptly conduct welfare checks.
Emergency SOS Button: Provides quick access to law enforcement and Grab’s customer service team.
In-App Calling & Chat: Facilitates direct communication between passengers and drivers while maintaining data privacy.

“We are excited to bring GrabCar to Bohol, where locals and tourists alike will benefit from an elevated transport experience,” said CJ Lacsican, Grab Philippines Vice President for Cities. “Our goal is to provide rides that are not just affordable and convenient, but also safe and transparent—a commitment we have consistently upheld across the country.”

GrabCar’s rollout in Bohol is supported by over 100 slots approved by the Land Transportation Franchising and Regulatory Board (LTFRB), enabling Grab to onboard and empower local drivers. For these drivers, Grab represents a significant economic opportunity and a gateway to participate in the region’s growing digital economy.

Empowering Local Cuisine with GrabFood

GrabFood connects Boholano restaurateurs and MSMEs to a digital ecosystem, enabling them to expand their customer base and improve operational efficiency. Through Grab’s platform, local food entrepreneurs can deliver directly to consumers, unlocking new revenue streams.

“This launch is more than just bringing convenience to consumers,” Lacsican explained. “It’s about enabling local food entrepreneurs to scale their businesses, grow sustainably, and thrive in an increasingly digital world.”

GrabFood also offers consumers a convenient way to explore the diverse culinary offerings of Bohol. From iconic dishes like kinilaw and kalamay to contemporary flavors, residents and tourists can satisfy their cravings with just a few taps on the Grab superapp.

Supporting Local Logistics with GrabExpress

Complementing its mobility and food delivery services, Grab has introduced GrabExpress, its on-demand parcel delivery service, in Bohol. The service offers individuals and businesses a fast, reliable way to send packages, further streamlining logistics and supporting the province’s growing e-commerce sector.

“Bohol is one of the crown jewels of Philippine tourism,” said Lacsican. “By integrating our services into the daily lives of locals and visitors, we aim to make this beautiful province even more accessible, enjoyable, and connected.”

Driving Economic Growth and Digital Transformation

Grab’s launch in Bohol reflects its commitment to fostering economic growth and digital transformation across the Philippines. By offering innovative and reliable services, Grab not only connects communities but also empowers individuals and businesses, strengthening its role as a driver of progress in the country.

With its robust suite of services now available in Bohol, Grab continues to create value for local stakeholders while enhancing the province’s position as a premier tourist and economic hub.

Conclusion: Building a Connected and Empowered Bohol

Grab’s official launch in Bohol marks a significant milestone in the province’s journey toward digital transformation and inclusive economic growth. By introducing GrabCar, GrabFood, and GrabExpress, the superapp not only enhances convenience for residents and tourists but also fosters sustainable livelihoods for local drivers, riders, and MSMEs.

As Bohol continues to thrive as a premier tourist destination and a growing economic hub, Grab is committed to being a reliable partner in its progress—connecting communities, empowering individuals, and delivering innovative solutions that enrich everyday lives. Through its services, Grab aims to create a future where mobility, commerce, and connectivity are seamlessly integrated, making Bohol more accessible, sustainable, and vibrant for everyone.

Frequently Asked Questions (FAQs)

1. What areas in Bohol are covered by Grab’s services?

Grab’s services currently cover Tagbilaran City, as well as the municipalities of Dauis and Panglao. These areas have been strategically chosen to serve both local residents and tourists, providing greater mobility and delivery access in the province’s key urban and tourism hubs. As demand grows, Grab plans to explore opportunities for expanding its coverage to other municipalities within Bohol.

2. How does Grab ensure the safety of passengers and drivers?

Grab prioritizes safety through a combination of stringent vetting processes, technology, and app features.

Driver Screening and Training: All drivers undergo background checks, skills training, and orientation on Grab’s safety protocols.
Safety Features on the App: These include the Share Your Ride feature for real-time location sharing, Trip Monitoring for route tracking, an Emergency SOS Button for swift access to emergency services, and in-app chat and calling for secure communication.
Insurance Coverage: Grab also provides insurance coverage for passengers during their rides to ensure additional protection.

3. What benefits does GrabFood bring to local restaurants and MSMEs?

GrabFood offers local restaurants and MSMEs a platform to expand their reach and grow their businesses in a highly competitive market. Key benefits include:

Wider Customer Base: By joining the Grab platform, food businesses gain access to a growing pool of app users, including both locals and tourists.
Operational Efficiency: Restaurants can focus on food preparation while Grab handles delivery logistics, ensuring faster and more reliable service.
Marketing Support: Grab promotes partner businesses through in-app campaigns and exclusive deals, driving visibility and sales.
Data-Driven Insights: Business owners can access analytics on sales and customer preferences, helping them make informed decisions and optimize their offerings.

4. How does GrabExpress support local businesses and individuals?

GrabExpress provides an efficient and reliable way to send and receive packages across Bohol. Key features and benefits include:

Fast Delivery: Same-day, on-demand parcel delivery ensures quick turnaround times for businesses and individuals.
E-commerce Support: Local sellers can streamline their logistics by using GrabExpress to deliver products to customers, supporting the province’s growing online retail sector.
Enhanced Tracking: Both senders and recipients can track parcels in real time, ensuring transparency and reliability in every transaction.
Flexible Options: Users can choose from a range of delivery types, including motorbike or car services, depending on package size and urgency.

5. How does GrabCar pricing work, and is it transparent?

GrabCar employs a fare system that is dynamic and transparent, with upfront pricing visible before passengers book a ride.

Upfront Fare Estimates: Passengers are shown an estimated fare based on factors like distance, time of booking, and demand.
No Hidden Charges: Grab provides a detailed breakdown of charges within the app, ensuring there are no surprises.
Dynamic Pricing: During peak hours or high-demand periods, fares may adjust, but passengers are always informed beforehand.

6. Can tourists easily use Grab services in Bohol?

Yes, Grab is an ideal solution for tourists visiting Bohol. The app’s user-friendly interface supports multiple languages and accepts various payment methods, including cash, credit/debit cards, and GrabPay. Tourists can conveniently book rides, order food, or send packages through the app, making it a seamless way to explore the province and access local services.

7. How does Grab contribute to the local economy?

Grab’s presence in Bohol creates a ripple effect of economic benefits:

Job Creation: Grab generates sustainable livelihood opportunities for drivers, riders, and merchants.
Support for MSMEs: Grab enables local businesses to scale by providing a platform for food delivery and logistics.
Tourism Boost: By offering safer and more convenient transportation, Grab enhances the overall experience of tourists, encouraging more visits to Bohol.
Digital Integration: Grab helps digitize local businesses and service providers, enabling them to thrive in a tech-driven economy.

8. How can drivers and businesses partner with Grab?

Interested drivers and businesses can join the Grab platform by completing a simple registration process:

For Drivers: Submit required documents such as a valid driver’s license, vehicle registration, and insurance. Once approved, drivers undergo orientation and training to familiarize themselves with Grab’s policies and app usage. Contact Grab for more details.
For Businesses: Restaurants and MSMEs can sign up through Grab’s website or app. Once onboarded, they gain access to tools for order management, customer engagement, and performance tracking.

By addressing both the practical and aspirational needs of its users, Grab aims to create a lasting positive impact on Bohol’s economy and community, empowering everyone to thrive in an increasingly connected world.